What is the availability of your products?

Most of our products are in stock, ready for immediate shipment, and we ship most orders within hours after being placed.
Please be aware that any of our products can go out of stock or be discontinued at any time, without notice. So, if you are interested in a particular item, our recommendation is ordering it with no delay.

How fast will I receive the products I order?

Merchandise in stock is usually shipped within hours, and we offer the fastest shipping methods for you to choose, so that your shipment arrives as soon as possible. Transport time depends mainly on where the shipping address is located, on the selected shipping method and on the season.
Please be aware that these times normally increase in the months of July, August and December, because of the holidays and the overload of the postal system.
For precise information at this time, please send us a request, indicating your shipping address and Zip or Postal Code.

Can you send me a catalog of your products?

Sorry, we don't work with print catalogs at this time. You are always welcome to visit our Web site, which is constantly updated with availability information for each one of our products.
For coming back to our Web site, please bookmark this page now or type WeatherWorks.net on the browser's address line. We will be glad to answer all of your questions

How can I obtain more details about a product?

Normally all the information we have about a product is shown on the product information page, usually found by clicking on the product image or 'INFO' button. If you have any additional questions about a particular product, please contact us using the contact form.

http://www.weatherworks.net/WeatherWorks/ContactUs.htm

Is there a warranty or guarantee?

WeatherWorks® warrants, to the original purchase, most equipments against defect in material and workmanship for a period of one (1) year from original date of purchase.

How to Get Service?

Should you discover a defect, as your sole remedy, WeatherWorks® will, send, repair or replace your product during the warranty period. Replacement postage paid, with a proof of purchase and a short description of the problem, directly to WeatherWorks®, Service Department, P.O. Box 226186, Doral, FL 33122-6186. Include your name, address, and telephone number.

What is Not Covered under Our Warranty?

Normal wear of parts, damage due to negligence or misuse, incorrect voltage or current application, or other use contrary to that noted in manual instructions, disassembly, alteration or damage caused by unauthorized service, breakage of glass or window components are not covered under this warranty. WeatherWorks® shall not be liable for any incidental or consequential damages for breach of any expressed or limited warranty on this product.

Products not available or disappearing

When we bring new stock to the site, old stock may be removed. Therefore, if you cannot find a product which you have seen in the past, it may be that it is now discontinued or no longer available.

Can I get a discount if I order in bulk?

We may be able to offer discounts for larger quantities, please contact us for details.

What is the returns policy?

We want you to be satisfied every time you shop with us. If for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation.
It is your responsibility to take care of the goods before returning them, and they must be returned in the same state you received them.

Do I have to pay for returns?

Yes, you are responsible for the cost of returning goods to us.

How can I make changes to my address or email address?

Please email any order detail changes to customer services using the contact form.